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Citizen Services Department
The department is always keen to meet the desires and needs of the community, both individuals and organizations, through the various services it provides, which keep pace with the rapid developments in the age of science, knowledge, and technological advancement, in cooperation and coordination with other centers and faculties at the university.
Anti-Corruption Office
This office was established in September 2015 as a link between the public and anti-corruption offices to establish the principles of integrity and transparency in the field of administrative and economic reform.
Considering the university's commitment to these individuals, certain measures must be taken to prevent corruption. Therefore, a decision was issued in October 2015 to establish the Executive Committee for the National Anti-Corruption Strategy. This decision affirms the university's effective role in extending its services to the largest possible sector of society. Since then, the office has been providing its services to the community, both inside and outside the university, in various fields.
Administration objectives
How to deal rationally with different university categories.
To provide citizens with the opportunity to benefit from the University's various possibilities and various educational expertise in social, cultural, and artistic fields.
Create communication channels among the administrations.
Bureau objectives
Developing mechanisms for implementing the National Strategic Plan against Corruption.Applying the principles of integrity and transparency through the governance of organizational structures and the development of their human resources.
Organizing workshops to enable university members (staff member/associated staff/employees/student) to keep pace with the development and upgrading of personnel in various fields to reduce corruption.
Developing alternative mechanisms, where necessary, to achieve the flexibility necessary to address any variables that may face the implementation of the Strategy.
Developing the work systems and indicators to follow up the implementation of the Strategy.
The complaints that the office is functioned with
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- Violation by employees of the implementation of laws and regulations.
- Neglect of employees in the performance of their duties and responsibilities.
- Poor performance of services provided to citizens.
- Any facts relating to damage to public funds or employment.
Method of filing a complaint through the Citizens Service Office:
Written complaints were submitted by citizens themselves to the Citizens Service Office in the main building of the Rector's Sector, and to submit Citizens Service offices within each faculty.
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- The submitted complaint must be written and includes the complainant's name, his function, clear address, and national number.
- The subject matter of the complaint, the reasons for the complaint, and the complainant's requests must be precisely determined with the documentation supporting his complaint attached.
- The complainant's complaint must not contain inappropriate language, attack, or encroach on administrative leadership.
- Handover the complaint to the Citizens' Service Office either by hand with a receipt or by mail with a letter recommended for arrival.
- The complaint must be registered in the Citizens' Service Office register, indicating the name of the applicant, the subject, the date of its submission, and then registering the action taken thereon.
- Entities requested to examine the complaint shall promptly respond within 10 days after the date of the request at most.
- The complaint shall be answered, the action taken thereon shall be indicated, and the complainant shall be notified thereof