Citizen Service Department

Citizens Service Administration

Written by Aya Abdelghany

The Citizens Service Administration performs the following tasks:

  • Receiving and answering public inquiries and directing them to the relevant authorities.
  • Taking positive action to overcome the obstacles facing the executive work in order to solve the University employees’ problems.
  • Receiving the teaching staff's inquiries and complaints and referring them to the university officials and following up responses.
  • Solving problems facing the employees, reaching solutions and notifying the employees of the outcome.
  • Considering and studying what newspapers and magazines publish and different media reports about university workers or problems and eliminating their causes.
  • Showing university performance indicators regarding public services, providing suggestions for improvement and simplifying procedures.

The Citizen Service Administration consists of:

  • Complaints Management
  • Inquiries Management

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